Support

We are happy to help! Write to us at support@giorti.kz — describe your question and, if it is about a particular invitation, include its link. Below are answers to common questions.

Frequently asked questions

Do guests need to install the app?

No. A guest opens the link in any browser, Android included, without registering. They see the invitation, the date, a countdown and the place on the map, answer "I'll come", "I can't come" or "Not sure yet", enter their name and how many people are coming with them, and can leave a wish for the hosts.

How do I change my answer?

Open the same link again and choose a new answer. The organizer will see the change right away.

I installed the app, but the invitation didn't open in it

Go back to WhatsApp or another messenger and tap the link again — this time it will open in the app. Or copy the link and tap "Open invitation" on the app's first screen: the copied link is pasted automatically.

How do I restore my purchases?

Purchases are linked to your account and event on our server. Just sign in to the app with the same Apple ID you used to buy, and everything you paid for will be available again.

How do I get a refund?

Payments are processed by Apple, so refunds are requested through Apple at reportaproblem.apple.com. After a refund, the event returns to the free mode. If an AI generation fails, you are not charged for it.

How do I delete my account?

In the app, open Settings → Delete account. Your account, all events, answers, invitations, images and devices are deleted immediately. A guest can ask the organizer to delete their answer or write to us.

How do I report an invitation?

On the invitation page, tap "Report". We will review the report and hide the invitation if it breaks the rules.

Which languages does Giorti support?

Kazakh, Russian and English.

See also: Privacy Policy · Terms of Use